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Multiple critical issues

Posted: Fri Sep 23, 2016 10:45 am
by markbegbie
We have three critical issues which appear to stem from Activities Sync. We have logged a request through support@opacus.co.uk but have had not even so much as an acknowledgement.

1) The activities sync module is causing server overload issues due to the number of requests it is spawning. This has seriously impacted their shared server infrastructure on at least two occasions. As a result we have been moved to a quarantine server to allow the issue to be addressed.

2)We have problems with deleting items from synced calendars. If we remove them from the CalDav feed using Thunderbird, the deletions do not seem to be deleted from the Suite server and are subsequently repopulated. If we remove them from Suite with the web interface, these do not seem to be removed from CalDav. Deleting from both results in Thunderbird throwing errors when it refreshes.

Timestamp: 20/09/2016, 13:42:39
Error: An error occurred when writing to the calendar Mark - CENSIS.crmplace! Error code: MODIFICATION_FAILED. Description:
Source File: resource://calendar/modules/calUtils.jsm -> file:///Users/*******/Library/Thunderbird/Profiles/********.default/extensions/%***********-762b-4020-b5ad-************%7D/calendar-js/calCalendarManager.js
Line: 959

3) We have an issue with events from one user's calendar appearing in another user's calendar. Currently one of our users is unable to use the CalDav calendar, as all his events then get posted to another user. We raised this issue previously on 04/04/16. We queried there being no response on 08/04/16 and chased again on 23/05/16. We have still had no response at all from Opacus on this.