Error while activating the licence

Got a problem with the Opacus Professional SugarCRM Outlook Plugin ? Please post it here
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opensymbol
Posts: 2
Joined: Thu Oct 06, 2016 3:40 pm

Error while activating the licence

Post by opensymbol » Thu Oct 06, 2016 3:44 pm

Dear support,

I bought 25 licences for my company and I got the activation key.
I tried to activate one user but I get an error as per attachment. We are using the plugin for MS Outlook 2007 version 2.2.1
The log files writes:
2016-10-06 17:29:55,990 [VSTA_Main] ERROR OutlookAddIn.OSOP [(null)] – There was a problem while trying to active your key.
2016-10-06 17:30:28,605 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – Errore del server remoto: (417) Expectation failed.
2016-10-06 17:30:28,606 [VSTA_Main] ERROR OutlookAddIn.OSOP [(null)] – There was a problem while trying to active your key.

Of course the activation key is written correctly.

Waiting for your urgent reply,
Best regards
Giovanni Vendraminetto
Attachments
Schermata 2016-10-06 alle 17.45.36.png
Schermata 2016-10-06 alle 17.45.36.png (43.12 KiB) Viewed 3009 times

opensymbol
Posts: 2
Joined: Thu Oct 06, 2016 3:40 pm

Re: Error while activating the licence

Post by opensymbol » Tue Oct 11, 2016 3:09 pm

Hey there, any answer? Our customer has already paid for 25 licenses and the product is not working!!!
Please provide support asap.

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