Unable to sync appointments

Got a problem with the Opacus Professional SugarCRM Outlook Plugin ? Please post it here
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Posts: 2
Joined: Mon Dec 19, 2016 2:26 pm

Unable to sync appointments

Post by cfm123dt » Mon Dec 19, 2016 2:36 pm


I am using SugarCRM Outlook Plugin v2 with SugarCRM 6.5.18. I am getting following error in logs.

016-12-19 19:11:26,017 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Logger initialised
2016-12-19 19:11:28,113 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Loading Language: en_US from C:\Program Files (x86)\Opacus Solutions\Opacus SugarCRM Plugin\language\
2016-12-19 19:11:28,193 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Added settings & about menu items
2016-12-19 19:11:28,193 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Checking for valid license
2016-12-19 19:11:28,211 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – License is valid... loading plugin
2016-12-19 19:13:01,258 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Checking for valid session id:
2016-12-19 19:13:03,428 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Session is invalid
2016-12-19 19:13:03,428 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Attempting full login
2016-12-19 19:13:05,119 [4] INFO OutlookAddIn.OSOP [(null)] – Syncing Appointments
2016-12-19 19:13:05,223 [4] DEBUG OutlookAddIn.OSOP [(null)] – Number of Appointments Modified in Outlook:0
2016-12-19 19:13:09,405 [4] DEBUG OutlookAddIn.OSOP [(null)] – Error getting list of marked Meetings Object reference not set to an instance of an object.
2016-12-19 19:13:09,409 [4] FATAL OutlookAddIn.OSOP [(null)] – Fatal sync error:Object reference not set to an instance of an object. at OutlookAddIn.SyncController.SynchroniseAppointments()
2016-12-19 19:13:09,425 [4] ERROR OutlookAddIn.OSOP [(null)] – There was an error with the sync process, please see the log for more information


I have performed various steps mentioned in below topics, but it did not work for me. Please, advice.


Posts: 2
Joined: Mon Dec 19, 2016 2:26 pm

Re: Unable to sync appointments

Post by cfm123dt » Tue Dec 20, 2016 10:22 am


I am also getting below error while searching accounts in New Record > Contact popup.

2016-12-20 15:09:51,990 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Query: accounts.name LIKE 'a%'
2016-12-20 15:09:53,302 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The content type text/html; charset=UTF-8 of the response message does not match the content type of the binding (text/xml; charset=utf-8). If using a custom encoder, be sure that the IsContentTypeSupported method is implemented properly. The first 59 bytes of the response were: 'Database failure. Please refer to sugarcrm.log for details.'.

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