Outlook 2010 Crashes during contact sync

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msternig
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Joined: Mon Oct 24, 2011 3:09 pm

Outlook 2010 Crashes during contact sync

Post by msternig » Mon Oct 24, 2011 3:14 pm

I have recently purchased the Opacus Outlook Plugin, but am running into issues syncing contacts from SugarCRM to Outlook 2010. If I do a manual sync from the toolbar, it appears to start synchronizing local contacts TO SugarCRM just fine. Once it gets to the step of synchronizing contacts FROM SugarCRM, Outlook crashes/closes and no contacts have been added. I have enable logging and the debug log, and it appears that it is only trying to get new contacts that have been assigned to me. Is this correct, or should it be trying to get ALL contacts from SugarCRM (this is what we would prefer happened).

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opacus.daniel
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Re: Outlook 2010 Crashes during contact sync

Post by opacus.daniel » Mon Oct 24, 2011 3:56 pm

I have replied by email, i am posting the email as it may be usefull for other users...


I have taken a look at the log and found the following....

2011-10-24 10:09:15,399 [12] FATAL OutlookAddIn.OSOP [(null)] – The maximum message size quota for incoming messages (1165536) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.


To fix this problem follow the steps below...

1. Locate the file C:/Program Files/Opacus/Opacus SugarCRM AddIn.dll.config
2. In this file find the line "<binding name="OutlookAddIn.OSOP.sugarsoapBinding" closeTimeout="00:01:00"
3. A few lines below this (around line 16) find "maxReceivedMessageSize" & "maxBufferSize"
4. Increase these two properties to a much larger number, make sure both numbers are exactly the same.
5. Save the file and restart Outlook.

msternig
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Joined: Mon Oct 24, 2011 3:09 pm

Re: Outlook 2010 Crashes during contact sync

Post by msternig » Mon Oct 24, 2011 4:33 pm

This appears to have solved the issue. Thanks for the quick help!

chrissly
Posts: 19
Joined: Tue Oct 25, 2011 1:42 pm

Re: Outlook 2010 Crashes during contact sync

Post by chrissly » Tue Oct 25, 2011 2:00 pm

Hi Daniel,

i have done this workaround as per above description, first sync is working without crash, but opacus sync needs so much time, that continious a new sync appears. After a while i have multiple sync boxes and Outlook crahses again.

OpacusSync shows me about 665 contacts...

What can i do? :?:

Why can OpacusSync start when another sync is running?

Thanks and kind regards,
Chris

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opacus.daniel
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Re: Outlook 2010 Crashes during contact sync

Post by opacus.daniel » Wed Oct 26, 2011 8:10 am

This is a bug with the current version, we have fixed this for the next release. To stop overlapping syncs for large operations please disable automatic syncing. The new release will be available shortly

chrissly
Posts: 19
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Re: Outlook 2010 Crashes during contact sync

Post by chrissly » Mon Mar 05, 2012 10:15 am

Dear Daniel,

we have opacus in use without troubles for a while but since 2 or 3 weeks Outlook 2010 crashes at every sync.

What´s happend? I don´t know...

Greets,
Chris

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opacus.daniel
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Re: Outlook 2010 Crashes during contact sync

Post by opacus.daniel » Mon Mar 05, 2012 12:47 pm

The log file may be able to shed some light on this, make sure you enable debug mode and then run another sync

chrissly
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Re: Outlook 2010 Crashes during contact sync

Post by chrissly » Mon Mar 05, 2012 4:16 pm

Hi Daniel,

look at this:
2012-03-05 17:17:15,344 [13] ERROR OutlookAddIn.OSOP [(null)] û Ausnahmefehler des Servers. (Ausnahme von HRESULT: 0x80010105 (RPC_E_SERVERFAULT))

Could this be the problem, what to do?

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opacus.daniel
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Re: Outlook 2010 Crashes during contact sync

Post by opacus.daniel » Tue Mar 06, 2012 9:18 am

Is this all that is in the logfile? i have not seen this error before.

chrissly
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Re: Outlook 2010 Crashes during contact sync

Post by chrissly » Tue Mar 06, 2012 1:05 pm

no, this logfile is a bit bigger ;-)

also i found in this logfile: 2012-03-06 14:01:48,445 [13] DEBUG OutlookAddIn.OSOP [(null)] û Haas Last Mod:25.10.2011 09:28:57 Last Sync: 1970-01-01 00:00:00

Which date or time is this 1970? Is this form our server (we have SugarCRM on VMware player at this time...

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