Sugar v6.4.0

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markpickford
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Joined: Sat Feb 13, 2010 11:44 am

Sugar v6.4.0

Post by markpickford » Tue Feb 07, 2012 5:50 pm

Hi,

I have noticed that the latest upgrade, v6.4.0, has now gone into GA status.

Has anyone upgraded yet? If so does the plug-in still work as before?

Any information would be gratefully received.

Regards,

Mark

Sugar 6.3.1
Plug-in v2.1.1
Apple iMac running Parallels

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opacus.daniel
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Re: Sugar v6.4.0

Post by opacus.daniel » Wed Feb 08, 2012 10:32 am

Hi Mark,

We have not tested the plugin with version 6.4 yet. Chances are it will work but we would suggest you tested it on a cloned instance before commiting to the upgrade.

markpickford
Posts: 56
Joined: Sat Feb 13, 2010 11:44 am

Re: Sugar v6.4.0

Post by markpickford » Wed Feb 08, 2012 10:43 am

Thanks Daniel.

On a slightly different note do you have any idea when the next version of the plug-in will be available?

Kind regards,

Mark

markpickford
Posts: 56
Joined: Sat Feb 13, 2010 11:44 am

Re: Sugar v6.4.0

Post by markpickford » Thu Feb 16, 2012 3:54 pm

Hi,

I took Daniel's advise and decided to test the plug-in on a cloned instance of Sugar 6.4.0 and the tests have shown that all works well except the functions under the sync button which cause Outlook to crash each time one of the options (contacts, app'ts, tasks or calls) is clicked.

The last few lines of my log are as follows:

2012-02-16 15:49:33,720 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Checking for valid session id:
2012-02-16 15:49:34,486 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Session is invalid
2012-02-16 15:49:34,486 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Attempting full login
2012-02-16 15:49:34,939 [VSTA_Main] ERROR OutlookAddIn.OSOP [(null)] – Error unregistering events: Object reference not set to an instance of an object.
2012-02-16 15:49:34,939 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Setting up Folder Monitor: 0000000000CBE6FF76EFB142A2C9BB21E3C7115162810000
2012-02-16 15:49:34,939 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Monitoring: Sent
2012-02-16 15:49:40,267 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Checking for valid session id:
2012-02-16 15:49:40,689 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Session is invalid
2012-02-16 15:49:40,689 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Attempting full login
2012-02-16 15:49:41,533 [15] INFO OutlookAddIn.OSOP [(null)] – Syncing Appointments


This is then followed by what looks like app'ts being synced and is followed by:

2012-02-16 15:49:46,298 [15] DEBUG OutlookAddIn.OSOP [(null)] – Number of Appointments Modified in Outlook:10
2012-02-16 15:49:46,611 [15] DEBUG OutlookAddIn.OSOP [(null)] – Query: meetings.date_modified > '2012-02-16 10:33:10' AND (meetings.assigned_user_id = '1' OR meetings.id IN (select meeting_id FROM meetings_users WHERE user_id = '1' AND deleted=0))
2012-02-16 15:49:47,017 [15] ERROR OutlookAddIn.OSOP [(null)] – Error getting entry list for Meetings: You do not have access
2012-02-16 15:49:47,017 [15] DEBUG OutlookAddIn.OSOP [(null)] – There are 0 modified Meetings in SugarCRM
2012-02-16 15:50:25,000 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Logger initialised
2012-02-16 15:50:25,516 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Loading Language: en_US from C:\Program Files (x86)\Opacus Solutions\Opacus SugarCRM Plugin\language\
2012-02-16 15:50:25,532 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Added settings & about menu items
2012-02-16 15:50:25,532 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Checking for valid license
2012-02-16 15:50:25,532 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – License is valid... loading plugin
2012-02-16 15:50:25,547 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Setting up Folder Monitor: 0000000000CBE6FF76EFB142A2C9BB21E3C7115162810000
2012-02-16 15:50:25,547 [VSTA_Main] DEBUG OutlookAddIn.OSOP [(null)] – Monitoring: Sent


The same sortof wording appears when contacts tasks and calls are synced.

Does anyone have any ideas what is wrong here?

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opacus.daniel
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Re: Sugar v6.4.0

Post by opacus.daniel » Fri Feb 17, 2012 9:36 am

Hi Mark,

We have been in contact with SugarCRM about this and they have informed us that they have made some large changes to the web service API that has broken the sync feature in the plugin.

This means we need to re-write the sync part of the plugin to work with 6.4 in the next release. For the moment, we advise all users not to upgrade to version 6.4

Here is a link to there blog post about the changes.

http://developers.sugarcrm.com/wordpres ... crm-6-4-0/

markpickford
Posts: 56
Joined: Sat Feb 13, 2010 11:44 am

Re: Sugar v6.4.0

Post by markpickford » Fri Feb 17, 2012 9:40 am

Thanks Daniel.

Any idea when the next release is due with compatibility with sugarcrm v6.4.0?

Kind regards,

Mark

markpickford
Posts: 56
Joined: Sat Feb 13, 2010 11:44 am

Re: Sugar v6.4.0

Post by markpickford » Tue Mar 20, 2012 12:48 pm

Despite the promise of a patch from SugarCRM the plug-in still doesn't function with the two latest maintenance upgrades (V6.4.1 and 6.4.2).

Any changes to this and I'll post it here.

kempsonc
Posts: 19
Joined: Thu Sep 01, 2011 1:18 am

Re: Sugar v6.4.0

Post by kempsonc » Fri May 04, 2012 7:36 am

What about 6.4.3 - does this work?

markpickford
Posts: 56
Joined: Sat Feb 13, 2010 11:44 am

Re: Sugar v6.4.0

Post by markpickford » Fri May 04, 2012 9:13 am

I'm afraid not.

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opacus.daniel
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Re: Sugar v6.4.0

Post by opacus.daniel » Wed May 09, 2012 8:40 am

Please try the workaround detailed at the link below...

http://www.opacus.co.uk/forum/viewtopic.php?f=14&t=525

Let me know if this helps

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