Outlook crashes when syncing contacts [WORKAROUND]

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opacus.daniel
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Outlook crashes when syncing contacts [WORKAROUND]

Post by opacus.daniel » Thu Nov 18, 2010 12:34 pm

This problem is normally caused by Distribution lists contained in the contact folder.

To work around this follow these steps.
1.Create a new contacts folder in outlook and name it something like "SugarCRM Contacts".
2.In the Opacus settings select your new folder as the folder the plugin will check when running the sync process.
3.Copy all contacts (not distribution lists) from your old contacts folder to the new SugarCRM contacts folder.

4.Clear the last sync time using the reset sync time button

You should now be able to sync your contacts without outlook crashing.

This problem will be fixed in the next release

netropole
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Joined: Tue Dec 28, 2010 6:22 am

Re: Outlook crashes when syncing contacts [WORKAROUND]

Post by netropole » Tue Dec 28, 2010 6:28 am

I am having the same problem, but I am not using distribution lists - just plain contacts and less than 200 of them.

I troed the workaround but it did not work. Here is the error that I get from Outlook 2007 on Win7 Pro when outlook crashes:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: outlook.exe
Problem Signature 02: 12.0.6548.5000
Problem Signature 03: 4cafbeb3
Problem Signature 04: System.Core
Problem Signature 05: 3.5.0.0
Problem Signature 06: 4a1745d4
Problem Signature 07: 59b
Problem Signature 08: 3
Problem Signature 09: System.ArgumentNullException
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033

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Thanks!

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opacus.daniel
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Re: Outlook crashes when syncing contacts [WORKAROUND]

Post by opacus.daniel » Sun Jan 02, 2011 6:08 pm

Hi,

What version of the Outlook plugin are you using ?

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