Email Attachments not linked

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Email Attachments not linked

Post by cyandvai » Mon Feb 23, 2015 7:34 pm

We started using v3 with our users who use Outlook 2010 and we noticed that when the Emails are uploaded to Sugar if you go and look at the email, they attachments are not linked.

I can go to the Notes section, manually find the attachment and see what email it belongs to but not the other way around.

It does not do this however in Outlook 2013.

I have also noted that in both Outlook 2010 and 2013 archiving an email does not populate the 'Related To' field in Notes.

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Re: Email Attachments not linked

Post by opacus.daniel » Tue Feb 24, 2015 1:36 pm

I'm not sure why this behaviour would be exhibited in 2010 and not 2013 but the fact that the parent relate field does not get populated is a bug. An update that fixes this will be available shortly.

We will do some testing with 2010 to see if we can reproduce the problem you have described

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