Could not Authenticate

Got a problem with the Opacus SugarCRM Outlook Plugin ? Please post it here
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Joined: Tue Feb 24, 2015 6:56 pm

Could not Authenticate

Post by fgpalacios » Tue Feb 24, 2015 7:05 pm

I have a connection problem using opacus Plug-In Outlook 2010, the error message is as follows:

Exception rethrown at [0]:
    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage (IMessage reqMsg, IMessage retMsg)
    in System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke (MessageData & MSGDATA, Int32 type)
    in OutlookAddIn.SugarCRM.sugarsoapPortType.login (USER_AUTH USER_AUTH, String application_name)
    in OutlookAddIn.SugarHelper.Authenticate (String Username, String Password)
02/24/2015 11: 58: 15,369 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] - Could not authenticate
An error occured, please see the log for more information: Unexpected end of file. The following elements are not closed: Envelope. Line 1, position 792.
02/24/2015 11: 58: 15,369 [VSTA_Main] ERROR OutlookAddIn.OSOP [(null)] - Could not authenticate, please see the log file for more information

I tested the version 3 of opacus and connected properly.

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Re: Could not Authenticate

Post by opacus.daniel » Wed Feb 25, 2015 8:44 am

If you are using outlook 2010 I would recommend using version 3 of the plugin

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