Problem with related records

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rekon
Posts: 1
Joined: Mon Sep 21, 2015 9:27 pm

Problem with related records

Post by rekon » Mon Sep 21, 2015 9:34 pm

Hi, we just started noticing the following two problems recently.

1. The related records no longer seems to show "Accounts."
2. Double clicking on any related record no longer seems to work unless you double click on an item in "Recently Viewed" first.

These two things worked before about a week ago and the problem is consistent across the several users who have been using this plugin.

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opacus.daniel
Site Admin
Posts: 500
Joined: Thu Feb 04, 2010 5:01 pm
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Re: Problem with related records

Post by opacus.daniel » Tue Sep 22, 2015 8:07 am

The double click issue is a known bug with the latest version, an update to fix this will be pushed shortly.

In regards to not seeing related accounts, is this in the sidebar or the archive window?

morecw
Posts: 17
Joined: Tue Apr 02, 2013 5:35 pm

Re: Problem with related records

Post by morecw » Tue Sep 22, 2015 8:17 am

We've got exactly the same two problems rekon has reported. Regarding the related records, this affects only the sidebar. The archive window works ok
Sugar CE 6.5.13
Ubuntu 12.04LTS
Opacus 3.0.6114
All workstations: Windows 7 Pro/Enterprise

morecw
Posts: 17
Joined: Tue Apr 02, 2013 5:35 pm

Re: Problem with related records

Post by morecw » Wed Sep 23, 2015 9:06 am

Actually..change that! The archive window is not working right either. So we can't get related accounts to display in either places when selecting an email from a contact. Colleagues are really breathing down my neck..Would really appreciate a solution soon! :)
Sugar CE 6.5.13
Ubuntu 12.04LTS
Opacus 3.0.6114
All workstations: Windows 7 Pro/Enterprise

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