Plugin not working with Sugar 6.0.1?

Got a problem with the Opacus SugarCRM Outlook Plugin ? Please post it here
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kalthoff
Posts: 5
Joined: Mon Oct 11, 2010 11:22 am

Plugin not working with Sugar 6.0.1?

Post by kalthoff » Mon Oct 11, 2010 11:25 am

Entering the licence key and testing the connection worked fine. When I try to archive an email or create a lead, contact, etc. nothing happens when I hit the save button. Any solutions? the log shows the following:

2010-10-11 13:11:35,228 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – An error occured while attempting to authenticate with SugarCRM:The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:11:35,228 [VSTA_Main] ERROR OutlookAddIn.OSOP [(null)] – Unable to authenticate with SugarCRM, please check your settings
2010-10-11 13:12:17,705 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – An error occured while attempting to authenticate with SugarCRM:The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:13:56,035 [VSTA_Main] ERROR OutlookAddIn.OSOP [(null)] – Error getting custom module list from server: The remote server returned an error: (404) Not Found.
2010-10-11 13:13:56,106 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Accounts
2010-10-11 13:13:57,114 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:13:57,115 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Contacts
2010-10-11 13:13:57,123 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:13:57,123 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Leads
2010-10-11 13:13:57,128 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:14:05,291 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Accounts
2010-10-11 13:14:05,297 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:14:05,297 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Contacts
2010-10-11 13:14:05,307 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:14:05,307 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Leads
2010-10-11 13:14:05,313 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:14:09,729 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Accounts
2010-10-11 13:14:09,734 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:14:09,734 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Contacts
2010-10-11 13:14:09,745 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:14:09,745 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Leads
2010-10-11 13:14:09,752 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:14:58,337 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for s.grunder@meyer-burger.com in Accounts
2010-10-11 13:14:58,343 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:14:58,343 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for s.grunder@meyer-burger.com in Contacts
2010-10-11 13:14:58,350 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:14:58,351 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for s.grunder@meyer-burger.com in Leads
2010-10-11 13:14:58,357 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:15:02,737 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for s.grunder@meyer-burger.com in Accounts
2010-10-11 13:15:02,742 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:15:02,742 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for s.grunder@meyer-burger.com in Contacts
2010-10-11 13:15:02,755 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:15:02,755 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for s.grunder@meyer-burger.com in Leads
2010-10-11 13:15:02,764 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:15:12,018 [VSTA_Main] ERROR OutlookAddIn.OSOP [(null)] – Error getting custom module list from server: The remote server returned an error: (404) Not Found.
2010-10-11 13:15:12,050 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Accounts
2010-10-11 13:15:12,053 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:15:12,053 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Contacts
2010-10-11 13:15:12,058 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:15:12,058 [VSTA_Main] INFO OutlookAddIn.OSOP [(null)] – Searching for Thomas.Mayerbacher@realtech.com in Leads
2010-10-11 13:15:12,063 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:16:00,260 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – An error occured while attempting to authenticate with SugarCRM:The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:16:00,261 [VSTA_Main] ERROR OutlookAddIn.OSOP [(null)] – Unable to authenticate
2010-10-11 13:18:21,061 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – An error occured while attempting to authenticate with SugarCRM:The server committed a protocol violation. Section=ResponseStatusLine
2010-10-11 13:18:21,061 [VSTA_Main] ERROR OutlookAddIn.OSOP [(null)] – Unable to authenticate
2010-10-11 13:22:52,560 [VSTA_Main] FATAL OutlookAddIn.OSOP [(null)] – The server committed a protocol violation. Section=ResponseStatusLine

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opacus.daniel
Site Admin
Posts: 500
Joined: Thu Feb 04, 2010 5:01 pm
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Re: Plugin not working with Sugar 6.0.1?

Post by opacus.daniel » Wed Oct 13, 2010 9:25 am

Hi,

This is not something we have come across during testing, i will investigate this error message "The server committed a protocol violation. Section=ResponseStatusLine" and see if i can find a way to fix it.

Daniel

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opacus.daniel
Site Admin
Posts: 500
Joined: Thu Feb 04, 2010 5:01 pm
Contact:

Re: Plugin not working with Sugar 6.0.1?

Post by opacus.daniel » Wed Oct 13, 2010 9:37 am

Please try adding the following to the "Opacus SugarCRM AddIn.dll.config" file found in the programs installation directory.

Add the following bettwen the <configuration></configuration> tags

Code: Select all

<system.net>
<settings>
<httpWebRequest useUnsafeHeaderParsing="true" />
</settings>
</system.net>
Once you have added this please restart outlook and see if the problem persists

kalthoff
Posts: 5
Joined: Mon Oct 11, 2010 11:22 am

Re: Plugin not working with Sugar 6.0.1?

Post by kalthoff » Wed Oct 13, 2010 3:07 pm

seems to work now, thanks. Need to do some more testing
regards, Wolfgang

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